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Booking information

Useful information for your booking

CHANGED CANCELLATION CONDITIONS & our measures for you

 

For the 2020 and 2021 summer season as well as for the 2020/2021 winter season, we have adapted the cancellation conditions to the current situation ➔ see below!
We have also introduced a number of measures that we are happy to implement to ensure that you can enjoy a safe stay with us!  
 

Read more about this at:

» Measures for your safe vacation

CHANGED CANCELLATION CONDITIONS FOR Winter 2020/2021 & SUMMER 2021

We shorten the down payment deadline to 4 weeks before your arrival and you can cancel free of charge up to 4 weeks before your arrival.
This also applies to bookings that have already been made.

100% FREE CANCELLATION in case of:

  • travel warning
  • border barriers
  • travel ban

The following further cancellation conditions apply to the coming 2020/21 winter season and 2021 summer season:

  • From 4 weeks to 1 week before arrival, the cancellation fee is 70% of the travel price.
  • If you cancel within the last week before arrival, we will charge you 90% of the travel price.
  • In the event of no-show or early departure, we will charge 100% of the travel price.

We currently accept free cancellation of guests who cannot arrive at the time of their planned arrival due to official travel restrictions (e.g. travel bans, border barriers, travel warnings, cessation of air traffic) and this is considered safe or very likely at the time of the cancellation. You will also receive the deposit back.

Check-in and check-out

  • On your day of arrival, you can check in to your room starting at 2:00 pm.
  • On your day of departure, we ask that you check out by 10:00 am.

Surcharges and deductions

  • Double room as a single per day EUR 30 to EUR 100
  • If you choose room with breakfast only, 10.00 Euro per day per person will be deducted from your bill

Children's discounts

In the winter season

In all double rooms with 2 full-paying adults.

up to 3 years4 - 9 years10 - 14 years
free50%35%

In all family rooms with 3 full-paying adults.

up to 3 years4 - 6 years7 - 14 years
€ 30 per day50%25%

Children's discounts

In the summer season

In all double rooms + family room "Zillertal I" + triple room "Zirbe Tirol" with 2 full-paying adults.

up to 3 years4 - 6 years7 - 14 years
free€ 25 per day50%

In the family rooms with seperate bedrooms with 3 full-paying adults.

up to 3 years4 - 6 years7 - 14 years
€ 25 per day50%25%

General information

  • All our rooms are Non-smoking room.
  • We do not offer discounts for meals not consumed.
  • In all our rooms is a free WiFI accass available.
  • Pets are not allowed.

Payment conditions

Deposit / Credit cards

Deposit of EUR 400 per room (or according to offers)

Bank info: Sparkasse Schwaz AG
BIC: SPSCAT22XXX
IBAN: AT73 2051 0006 0060 4268

You are welcome to pay your bill the evening before your departure. (Please let us know your method of payment (cash, Visa and Eurocard credit card, EC card, etc.)

When booking packages, we ask that you pay for the ski pass portion in cash.

Direct booking benefits    

Book direct!

Your advantages  when booking through our website, by phone or by e-mail.

  • Better cancellation conditions
  • Larger selection of room categories
  • Uncomplicated changes to bookings
  • Up-to-date room availability
  • Personal advice
  • Flexibility with special requests
  • Special offers are only bookable directly