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Booking information

Useful information for your booking

CHANGED CANCELLATION CONDITIONS & our measures for you

 

For the 2020/2021 winter season as well as 2021 summer season, we have adapted the cancellation conditions to the current situation ➔ see below!
We have also introduced a number of measures that we are happy to implement to ensure that you can enjoy a safe stay with us!  
 

Read more about this at:

» Measures for your safe vacation

CHANGED CANCELLATION CONDITIONS FOR WINTER 2020/2021

We want you to be able to plan your winter holiday carefree and guarantee you a free cancellation up to 48 hours before arrival if one of the following reasons applies:

  • A travel warning for the state of Tyrol at the time of your travel
  • You yourself have tested positive for COVID-19 (presentation of a positive test result required)
  • if you have to go into an officially ordered quarantine for return travelers
  • The Schwaz district is set to red at the Corona traffic light when you travel
  • Due to COVID-19 no skiing is possible in the Zillertal

Otherwise the following cancellation conditions apply:

  • Free cancellation up to 14 days before arrival
  • From 2 weeks to 1 week before the start of the holiday, we charge 70% of the total travel price
  • If you cancel within the last week before arrival, we will charge 90% of the travel price
  • In the event of no-show or early departure, we charge 100% of the travel price

These regulations also apply to bookings that have already been made.

Changed cancellation conditions for Summer 2021

In the summer season 2021 you can cancel your booking free of charge up to 4 weeks before departure if one of the following reasons applies:

  • a travel warning for the state of Tyrol at the time of your travel
  • You yourself have tested positive for COVID-19 (presentation of a positive test result required)
  • if you have to go into an officially ordered quarantine for return travelers
  • The Schwaz district is set to red at the Corona traffic light when you travel

Otherwise the following cancellation conditions apply:

  • Free cancellation up to 4 weeks before arrival
  • From 4 weeks to 1 week before the start of the holiday, we charge 70% of the total travel price
  • in the event of cancellation within the last week before arrival, we will charge 90% of the travel price
  • In the event of no-show or early departure, we will charge 100% of the travel price

These regulations also apply to bookings that have already been made.

CHANGED CANCELLATION CONDITIONS FOR WINTER 2021/2022

We want you to be able to plan your winter holiday carefree and guarantee you a free cancellation up to 48 hours before arrival if one of the following reasons applies:

  • A travel warning for the state of Tyrol at the time of your travel
  • You yourself have tested positive for COVID-19 (presentation of a positive test result required)
  • if you have to go into an officially ordered quarantine for return travelers
  • The Schwaz district is set to red at the Corona traffic light when you travel
  • Due to COVID-19 no skiing is possible in the Zillertal

Otherwise the following cancellation conditions apply:

  • Free cancellation up to 2 month before arrival
  • From 2 months to 1 month before the start of the holiday, we charge 40% of the total travel price
  • From 1 month to 1 week before the start of the holiday, we charge 70% of the total travel price
  • If you cancel within the last week before arrival, we will charge 90% of the travel price
  • In the event of no-show or early departure, we charge 100% of the travel price

Room cancellations are only valid in written form.

These regulations also apply to bookings that have already been made.

Check-in and check-out

  • On your day of arrival, you can check in to your room starting at 2:00 pm.
  • On your day of departure, we ask that you check out by 10:00 am.

Surcharges and deductions

  • Double room as a single per day EUR 30 to EUR 100
  • If you choose room with breakfast only, 10.00 Euro per day per person will be deducted from your bill

Children's discounts

In the winter season

In all double rooms with 2 full-paying adults.

up to 3 years4 - 9 years10 - 14 years
free50%35%

In all family rooms with 3 full-paying adults.

up to 3 years4 - 6 years7 - 14 years
€ 30 per day50%25%

Children's discounts

In the summer season

In all double rooms + family room "Zillertal I" + triple room "Zirbe Tirol" with 2 full-paying adults.

up to 3 years4 - 6 years7 - 14 years
free€ 25 per day50%

In the family rooms with seperate bedrooms with 3 full-paying adults.

up to 3 years4 - 6 years7 - 14 years
€ 25 per day50%25%

General information

  • All our rooms are Non-smoking room.
  • We do not offer discounts for meals not consumed.
  • In all our rooms is a free WiFI accass available.
  • Pets are not allowed.

Payment conditions

Deposit / Credit cards

Deposit of EUR 400 per room (or according to offers)

Bank info: Sparkasse Schwaz AG
BIC: SPSCAT22XXX
IBAN: AT73 2051 0006 0060 4268

You are welcome to pay your bill the evening before your departure. (Please let us know your method of payment (cash, Visa and Eurocard credit card, EC card, etc.)

When booking packages, we ask that you pay for the ski pass portion in cash.

Direct booking benefits    

Book direct!

Your advantages  when booking through our website, by phone or by e-mail.

  • Better cancellation conditions
  • Larger selection of room categories
  • Uncomplicated changes to bookings
  • Up-to-date room availability
  • Personal advice
  • Flexibility with special requests
  • Special offers are only bookable directly