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Booking information

Useful information for your booking



Due to the current situation we have adapted our cancellation conditions and offer you free cancellation one week prior to arrival for bookings in summer season 2020.
We won't request any down payments. This also applies to all bookings already made. Postponements are of course also possible.

Check-in and check-out

  • On your day of arrival, you can check in to your room starting at 2:00 pm.
  • On your day of departure, we ask that you check out by 10:00 am.

Surcharges and deductions

  • Double room as a single per day EUR 30 to EUR 100
  • If you choose room with breakfast only, 10.00 Euro per day per person will be deducted from your bill

Children's discounts

In the winter season

In all double rooms with 2 full-paying adults.

up to 3 years4 - 9 years10 - 14 years

In all family rooms with 3 full-paying adults.

up to 3 years4 - 6 years7 - 14 years
€ 30 per day50%25%

Children's discounts

In the summer season

In all double rooms + family room "Zillertal I" + triple room "Zirbe Tirol" with 2 full-paying adults.

up to 3 years4 - 6 years7 - 14 years
free€ 25 per day50%

In the family rooms with seperate bedrooms with 3 full-paying adults.

up to 3 years4 - 6 years7 - 14 years
€ 25 per day50%25%

General information

  • All our rooms are Non-smoking room.
  • We do not offer discounts for meals not consumed.
  • In all our rooms is a free WiFI accass available.
  • Pets are not allowed.

Cancellation conditions (from Dezember 2020)

The right withdrawal according to § 18 Abs. 1 Z. 10 FAGG does not apply, instead the general terms and conditions apply to the hotel industry.

hotel terms and conditions

This means

  • 2 months prior to arrival, cancellation is free.
  • 2 to 1 months prior to arrival, we charge 40 % of the vacation price.
  • 1 month to 1week before arrival, the cancellation fee is 70 % of the vacation price.
  • With a cancellation in the last week before arrival, we charge 90 % of the vacation price.
  • In case of no-show or early departure we charge 100% of the travel price. Room cancellations are only valid in writing.

In order to avoid any complications, we recommend travel insurance. Click on the following link and get your insurance in just a few easy steps.

Europäische Reiseversicherung


Payment conditions

Deposit / Credit cards

Deposit of EUR 400 per room (or according to offers)

Bank info: Sparkasse Schwaz AG
IBAN: AT73 2051 0006 0060 4268

You are welcome to pay your bill the evening before your departure. (Please let us know your method of payment (cash, Visa and Eurocard credit card, EC card, etc.)

When booking packages, we ask that you pay for the ski pass portion in cash.

Direct booking benefits    

Book direct!

Your advantages  when booking through our website, by phone or by e-mail.

  • Better cancellation conditions
  • Larger selection of room categories
  • Uncomplicated changes to bookings
  • Up-to-date room availability
  • Personal advice
  • Flexibility with special requests
  • Special offers are only bookable directly