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Booking information

Useful information for your booking

Check-in and check-out

  • On your day of arrival, you can check in to your room starting at 2:00 pm.
  • On your day of departure, we ask that you check out by 10:00 am.

Surcharges and deductions

  • Single occupancy surcharge per day EUR 12
  • Double room as a single per day EUR 30 to EUR 100
  • Short stay of up to 3 days + EUR 10 surcharge
  • If you choose room with breakfast only, 10.00 Euro per day per person will be deducted from your bill

Children's discounts

In the winter season

In the parents' room with 2 full-paying adults in all Hamberg rooms (DR + FR), DR Zillertal, DR Hochzillertal,  FR Hamberg (222, 322), FR Zillertal I, DR Zirbe II, DR Supreme, TR Zirbe Tirol, FR Zirbe III

up to 3 years4 - 9 years10 - 14 yearsteenager

FR Zillertal II, FR Hochzillertal, Familysuite Supreme, Familyapartment Post

up to 3 years4 - 6 years7 - 14 yearsteenager

Children's discounts

In the summer season

In the parents' room with 2 full-paying adults - in all doublerooms, FR Hamberg, FR Zillertal I

up to 3 years4 - 14 years

In the parents' room with 2 full-paying adults - FR Zillertal II, FR Hochzillertal, FR Supreme, Familyapartment Post, FR Zirbe III

For family rooms with 2 separate bedrooms (Zillertal II family room, Hochzillertal family room, Pine III family room, Supreme family suite, Post family apartment), we offer a children's discount with 3 full-paying adults. 

up to 3 years4 - 6 years7 - 14 years
€ 2550%25%

General information

  • All our rooms are Non-smoking room.
  • We do not offer discounts for meals not consumed.
  • In all our rooms is a free WiFI accass available.
  • Pets are not allowed.


The right withdrawal according to § 18 Abs. 1 Z. 10 FAGG does not apply, instead the general terms and conditions apply to the hotel industry.

hotel terms and conditions

This means

  • 31 or more days prior to arrival, cancellation is free.
  • 8 to 30 days prior to arrival, we charge 40 % of the vacation price.
  • 1 week before arrival, the cancellation fee is 70 % of the vacation price.
  • With a cancellation in the last week before arrival, we charge 90 % of the vacation price.
  • With an early departure, the accommodation provider is entitled to charge the full amount.

In order to avoid any complications, we recommend travel insurance. Click on the following link and get your insurance in just a few easy steps.
Europäische Reiseversicherung


Payment conditions

Deposit / Credit cards

Deposit of EUR 400 per room (or according to offers)

Bank info: Sparkasse Schwaz AG
IBAN: AT73 2051 0006 0060 4268

You are welcome to pay your bill the evening before your departure. (Please let us know your method of payment (cash, Visa and Eurocard credit card, EC card, etc.)

When booking packages, we ask that you pay for the ski pass portion in cash.

Direct booking benefits    

Book direct!

Your advantages  when booking through our website, by phone or by e-mail.

  • Better cancellation conditions
  • Larger selection of room categories
  • Uncomplicated changes to bookings
  • Up-to-date room availability
  • Personal advice
  • Flexibility with special requests
  • Special offers are only bookable directly