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Safe Vacation

Measures for your safe vacation


Our hotel and restaurant have been open again since 28.06.2020 and we look forward to finally being able to welcome you once again. We have used this break to perfect our procedures, because your health and the health of our staff are our top priority. We therefore adhere to the rules of conduct for the accommodation, restaurant, and recreation industry.  


Please note that in the following situations, the use of mouth-nose protection is required: 

  • Use of public transportation and the cable cars 
  • Doctor’s visits and shopping at the pharmacy 
  • In the supermarket, bank, post office, gas station

In the hotel, there is no mask requirement, but we ask that you maintain the necessary minimum distance. In addition, disinfectant dispensers are available throughout the hotel.   

The measures are continuously adapted to the official requirements of the Austrian Federal Government – please note that changes may occur on short notice. Our team will be happy to answer any questions you have.  

We look forward to seeing you in the Zillertal!

Changed cancellation conditions for Summer 2020

Due to the current situation we have adapted our cancellation conditions and offer you free cancellation one week prior to arrival for bookings in summer season 2020.
We won't request any down payments. This also applies to all bookings already made. Postponements are of course also possible.


We shorten the down payment deadline to 4 weeks before your arrival and you can cancel free of charge up to 4 weeks before your arrival.
This also applies to bookings that have already been made.

The following further cancellation conditions apply to the coming 2020/21 winter season and 2021 summer season:

  • From 4 weeks to 1 week before arrival, the cancellation fee is 70% of the travel price.
  • If you cancel within the last week before arrival, we will charge you 90% of the travel price.
  • In the event of no-show or early departure, we will charge 100% of the travel price.

We currently accept free cancellation of guests who cannot arrive at the time of their planned arrival due to official travel restrictions (e.g. travel bans, border barriers, travel warnings, cessation of air traffic) and this is considered safe or very likely at the time of the cancellation. You will also receive the deposit back.


Information about insurance coverage by Europäischen Reiseversicherung:

In order to avoid any inconveniences, we recommend travel cancellation insurance. Click on the following link and purchase insurance in just a few easy steps.  

Tel.: +43 5283 2411

A trustful cooperation – even if at a distance. We look forward to seeing you.
The Höllwarth family and team,
Hotel Post in Kaltenbach

Direct booking benefits    

Book direct!

Your advantages  when booking through our website, by phone or by e-mail.

  • Better cancellation conditions
  • Larger selection of room categories
  • Uncomplicated changes to bookings
  • Up-to-date room availability
  • Personal advice
  • Flexibility with special requests
  • Special offers are only bookable directly